Infinite computer solutions is among top five best employer list. Has Worldwide presence.Recognized as Top 100 Global Outsourcing Provider.Assessed at SEI CMMi V1.2 Level 3.
Candidate Profile
Technical Support Enginer
Location: Bangalore Reports To: FTL/Team Leader – Operations
Age
Minimum: 20 years
Education
Minimum Qualification:
o Bachelor’s degree from a three-year college or university
o Bachelor’s degree in Engineering from non-premier colleges
Diploma / Post Graduate / BE
Avoid regular ME/ MTech/ MCA/ MBA
Candidate Profile
Technical Skills:
o Basic knowledge of Computers and Laptops including Apple machines
o Basic knowledge of operating systems –Win 98, Me, 2000, XP
o Basic knowledge of Apple Operating system and devices must
o Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
o Good working knowledge of the Internet
o Advance troubleshooting skills for atleast one of the following:
Computer Desktop, including Internal Hardware
Computer Laptop, including Internal Hardware
Apple Mac OS
Peripherals like Printers, Scanners and Multifunction Devices
Networking with Apple products (iPod, iPad, Mac, Airport)
Verbal and Written Skills:
Three major Criteria’s:
o Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)
o Good spoken as well as written Grammar (Conversation Flow and sentence construction)
o Reading, comprehension and responding skills based on the International Language Proficiency Rating System
Typing Skills
o A minimum of 15 words per minute
Behavioural skills:
o Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning, problem-solving skills
o Willing to learn and flexible to changes
o Aptitude and ability to grasp
o Team player
o Confident and should have a positive attitude
o Willingness to work for atleast two-years duration with the organization
Environmental, Physical and Other Requirements:
o Willing to work in shifts, rotating as schedule requires
o The weekly offs may not fall on the weekend
o The candidate should be willing to work on public holidays/festivals if scheduled/required
o A workday has pre-scheduled break timings. The job requires strict adherence to schedules
Interview Process:
· Written test – aptitude and communication
· Technical & HR discussion
· Offer roll out
Work Location:
· Bangalore
Joining date
· May last week
No of Vacancies:-
50
Interested send resume to netservice.admin@gmail.com with subject line as 'TechSupport Job'.
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