Tuesday, May 8, 2012

WalkIn,Freshers/Experienced Graduates for CSA role@Best Management, Bangalore

Specialized in recruitments and manpower placement. Entry level hiring for IT and BPO companies.

JD:-Customer Service Associates CSA, 300 vacancies FOR MNC International companies.In Bound voice process UK, US, Australian shift.

A CSA in this role deals with a number of incoming calls pertaining to the client’s business. The
associate provides excellent customer service and gives precise information to the customer ensuring
customer satisfaction.

• Education / Qualifications:
Graduate / with (0 to 2 yrs)or without Experience
Undergraduate – min 6 months of work experience
10th Pass above 19 years of age and min 6 months of work experience

Travel boundary limits: Candidate should be residing within the local transport limits

• Answers incoming customer calls with a friendly and positive manner and provides
outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative
options, also change any account information upon customer’s request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed
by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data
Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)
• Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by
the customer

• Excellent communication skills
• Polite and customer service oriented
• Able to comprehend customer queries and provide the relevant resolve
• Exhibits patience and empathy to resolve customer queries
• Typing Skills: 15 wpm with 85 % accuracy

Who can apply:-
1. Any graduate except
MBA fresher’s (regular course passouts)
Bsc Bio Tech/Mirco Bio
BDS (Dental)
M Sc (IT/CS)

2.Undergraduate – min 6 months of work experience

3. 10th Pass above 19 years of age and min 6 months of work experience
4.Candidates willing to work in any shift.
5. Candidates with excellent communication skills, grammar pronunciation, baisc Aptitude, baisc computer knowledege, good typing speed, excellent Listening skills, good presentation skills & Comprehension.

Salary:- 14k to 20k/month. Spot offers for deserving candidates.

Walkin Schedule:- Daily, Mon to Friday, between 11 am to 5 pm at

To schedule your interview call :-8147093600,080-41745673
Selection Procdure:-
1.Tele Phonic Interview
2.Final Face to face interview, spot offer letter

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