Monday, January 7, 2013

Freshers 2010/11/12 , Support Engineers @IBM Bangalore, Hyderabad via Freshersword

About:-Global technology and innovation company that stands for progress. With operations in over 170 countries

JD:- Support Engineers apply before 13 jan 2013
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery.
Perform problem cause analysis & Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Skills ( Mandatory) :

Fluency in Communications Skills (both spoken and written)/ soft skills.
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting Browser Support - Internet Explorer.
Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent customer service orientation.

Skills ( Preferred ) :

Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.

Note :
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.
Any Graduate / Engineering candidates from 2010/ 2011/ 2012 batches.
Location : Hyderabad, Bangalore
Last Date: 13th January 13
Hiring Process: Written-test, Face to Face Interview.
Salary : INR 2.2 - 3.1 lacs P.A

To Apply Click Here

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