Wednesday, January 9, 2013

IBM INDIA PVT. LTD. POOL CAMPUS DRIVE on 23 jan 13 for 2011/12 graduates in haryana

APIIT SD INDIA PANIPAT invites 2011 / 2012 passed out graduates , postgraduates and working professionals passed out in 2011 and 2012 to participate in the POOL CAMPUS Placement Drive by IBM India Pvt. Ltd.

It must be noted that the registration and participation in the POOL CAMPUS Placement Drive is free of cost. There will be no fee charged by us or any third party or agency for registration, participation and after selection.

The detail regarding the drive is given below:

IBM India Pvt. Ltd. PooL Campus Drive on 23 Jan 2013(Wednesday)

1 Name of Company IBM India Pvt. Ltd.

2 Company Profile IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.

3 Type of Drive Pool Campus Drive
4 Date of Campus Drive 23 Jan 2013 (Wednesday)
5 Reporting Time 9:00 AM Sharp
6 Venue APIIT SD India Panipat, Haryana
7 Company Website
8 Stream Required Any Graduate, Any Post Graduates, Diploma Holders
9 Eligibility Criteria 55 % or 5.5 CGPA (aggregate of all semesters) in the highest degree pursued. Must not have any backlog at the time of IBM process on campus.
10 Batch 2011 & 2012 passed out
11 Position Technical Help Desk - Service Desk Delivery (SDD)
12 Job Profile
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
13 Job Location Bangalore
14 Pay Package 2 LPA
15 Mandatory Skill Fluency In Communications Skills (both spoken and written)

16 Desirable Skills
Understanding of operating systems, Windows2000/NT/XP configuration options and troubleshooting.
Browser Support - Internet Explorer.
Strong computer skills required for initial call handling.
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client -Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Excellent oral and written communication skills.
Neutral accent.
Questioning skills- probing skills, as relevant to the issue and level of the caller.

17 Additional Information Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

18 Selection Process
Group Discussion
Technical Interviews
Communication Assessment

19 Mandatory Documents to be carried out at the time of interview
Graduate / Post Graduate Marks Sheets.
Highest Degree (for all the semesters)
Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
Degree Certificate/s
Passport Size Photo

20 If employed please bring Present organization offer letter
Last 3 months pay slip / hike letter

To Apply Click Here

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