Sunday, May 12, 2013

Tech Support engineers with min 6 months exp/blr and hyd/IT MNC


Greetings for BMS!

BMS is into recruitment soultions for fortune 500 IT companies.

Our current openings with IT MNC Company

Post : Technical Support Engineer with IT MNC (It is not an BPO Opening)

experience:- min 6 months rel exp reqd

Loc :- blr/hyd

Salary : 2.5 to 3.5 Lakhs.

Eligibility :
BE / B.Tech, MCA Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+2+3)
Flunecy in communications skills (written & oral).
2011 / 2012 Passouts without experience can also attend.

Candidate Profile:
Candidate should have completed minimum of 15 years of formal education.
Candidates shouldn’t have any backlog at the time of process.
Candidate should have good communication skills.
Candidate should have good knowledge on Computer Hardware and Networking concepts.

Job Description:
Providing Voice support and email support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
Browser Support – Internet Explorer.
Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Excellent oral and written communication skills.
Excellent customer service orientation.
Neutral accent.
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.

Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion
# Bachelor's Degree/ Diploma
# Flunecy In Communications Skills (both spoken and written)/ soft skills

Additional information

# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported

Min 15 years of education required
loc:- bangalore/hyderabad
apply to with subject line as TechSupport/Exp in months/loc
e.g techsupport/7 months/hyd if having 7 mnths exp and from hyderabad loc.

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